Software a company purchases is no better than the support received with that software. Origin International takes great pride in the support that is provided to their customers that purchase an annual support plan. CheckMate has always been a customer driven software developed and enhanced for company requirements.
Origin continues to tap into the latest technology like webinars to provide on-going training beyond the standard training classes. Any Webinar can be downloaded for viewing at your convenience.
Webex recordings of procedures are continually uploaded to the knowledge base available for download, so you can build your own library of recordings of support request demonstrations.
Webinar sessions can be held with individuals if needed to demonstrate a support request.
Origin Software, specifically CheckMate and its associated software modules, is well documented in the documentation supplied at the time of delivery. However, the application of these products to specific problems can involve various approaches and techniques that only experience can teach.
Origin will use its best efforts to assist one designated trained operator in becoming productive in the use of CheckMate. In order to get the maximum performance from Origin Software, we recommend the purchase of Origin’s Annual Support Plan “ASP” when purchasing the software. Origin’s ASP provides one designated trained operator with access to the application knowledge of the technical personnel of Origin.
Origin’s ASP also includes the provision of software updates at no charge during this term. This keeps your software current through changes in technology and up to date with the latest bug fixes and enhancements.
Support provided under the terms of Origin’s ASP shall consist of:
This Support is subject to the following terms:
Support shall normally be provided to one designated trained operator. In the event of an emergency, a back up operator may be specified. Support to untrained personnel will be charged at our standard hourly rates.
Origin also offers a Custom Support Plan “CSP” in prepaid blocks of $5,500. Purchasers of CSPs are entitled to priority telephone and on-site support from Origin personnel at reduced rates.
2007 rates under the Plan are $100 per hour for application specialists and $140 per hour for systems consultants. A 1/4 hour minimum charge applies per phone call. A 2 hour minimum charge applies per site visit. Travel time, expenses and materials are charged to the CSP in addition to time.
Whenever possible Origin will combine visits in the same geographic areas in order to reduce the travel time charged to each customer.
Under Origin's Custom Support Plan purchasers receive the following benefits:
Under this plan Origin will provide assistance regarding:
Origin offers Per-Call telephone and on-site services of Origin's application specialists and systems consultants.
Per-Call support will be charged in the event of requests for software or hardware support that are outside of the terms of Origin's Annual Support Plan.The current rates for Per-Call services during regular business hours are $125 per hour for application specialists and $175 per hour for systems consultants. A 1 hour minimum charge applies per phone call. A 3 hour minimum charge applies per site visit. Travel time, expenses and materials are charged in addition to time.
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